Customer Service and Product Care
Couloir products are hand printed and designed to be ready for any adventure. Durable materials have been utilized to ensure Couloir products can be taken to the highest peaks and deepest canyons.
With long-term use, minor dents and scratches may occur on travel and enamel mugs. Because a sealant is applied before the enameling process, mugs are still safe for food even with minor scratches. If significant chipping occurs, please recycle your mug.
If you’ve received an order that doesn’t meet your expectations, we’re happy to offer a refund or product adjustment to make it right. Please contact us with any questions.